I had problems with my broadband connection the other day. I called up the help center and after going through some diagnostic checks, the operator filed in a report for me. She told me that the problem will be attended to and resolved within 48 working hours. At first I thought 2 days is not too long so I said ok. Then later I read on some local tech forum, someone faced the same problem as I am and his problem was not resolved in 2 days. When he called up the help center again to inquire, he was reminded again that it is 48 working hours! 1 working day consists of 8 working hours. So 48 working hours would mean 6 working days excluding weekends! OMG!!!
It never fails to amuse me the incompetency of some service companies. In this case, they even try to cover it up by saying it will be done within 48 working hours. Most people (like me), would have assume it meant 48 hours. However, the operative word here is ‘working’. This is a sad reflection of the type of customer service that we have to bear here. Sigh…